WHAT TO DO IF YOU HAVE A COMPLAINT?

MAKE COMPLAINTS KNOWN

If you are not (completely) satisfied, we invite you to make that known. Preferably to the advisor or employee you have directly dealt with. Our experience is that a good conversation can alleviate a lot of dissatisfaction.

Of course, it may also be that you want to make your complaint known without first contacting the relevant advisor or employee. In that case, we ask you to use the attached complaint form. Then, depending on the content and extent of your complaint, you will receive our response within 2-5 working days.

GITP complaint officer

GITP has an internal complaint officer who investigates your complaint and contacts you and the relevant advisor or employee. The complaint officer informs the direct supervisor of the advisor or employee. You will be called by the manager (or the complaint officer) to discuss your complaint. It will be discussed what a suitable solution can be.

If you have a complaint about one of our professionals, there is also the option to submit your complaint to the professional association to which the professional is affiliated. For example, our psychologists are members of the Netherlands Institute of Psychologists (NIP). This gives you the option to submit a complaint to the Supervisory College of the NIP if you believe our professional has acted contrary to the NIP's code of conduct (Visit the NIP website).