Competencies

Directing and guiding an employee in the performance of his/her job; adapting coaching style to employee and situation so that the employee can develop optimally.

Assigning one's own responsibilities and authority to the appropriate employees in an unambiguous manner; making effective use of employees' time and skills.

Determining goals and priorities effectively and stipulating the time, activities and resources required to achieve the set goals.

Establishing and monitoring procedures to control and regulate employee tasks and activities as well as one's own tasks and responsibilities.

Recognizing market opportunities for both current and new products/services and considering them in a businesslike manner; taking risks to achieve a business advantage.

Demonstrating that one is well informed about market and technological developments.

Investigating customer wishes and needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.

Constructing relationships and networks which are useful in achieving objectives; making effective use of informal networks to get things done.

Active decision-making; committing oneself by expressing opinions, taking action.

Standing back from day-to-day activities; concentrating on major issues and long-term policy.

Recognizing the effects and results of one's own decisions or activities on other parts of the organization; recognizing the interests of other parts of one's organization.

Demonstrating awareness of social, political and economic developments and using this knowledge effectively for one's own job or organization.

Absorbing new information and ideas and applying them effectively.

Coming up with original solutions for job-related problems; devising new working methods to replace current methods.

Organizing one's own work effectively by formulating objectives and planning activities; focusing available time and energy on major issues and critical problems.

Conveying ideas and opinions clearly to others, making use of unambiguous language, gestures and non-verbal communication; adapting language and terminology appropriately.

Presenting ideas and facts clearly, making use of appropriate aids; tailoring presentation to needs of audience.

Expressing ideas and opinions clearly in properly structured, well-organized and grammatically correct reports or documents utilizing language and terminology appropriate to the reader.

Attentive listening, as demonstrated by the capacity to pick up significant information from verbal communications; continuing to ask questions; investigating reactions.

Showing oneself to be aware of other people and the environment and of one's own influence on both. Behavior reflecting recognition of the feelings of others.

Attempting to persuade others to adopt a certain standpoint and trying to come to agreement by making use of appropriate arguments and methods.

Communicating one's own standpoints and arguments effectively and pointing out common goals in a manner leading to agreement and acceptance by all parties.

Making and maintaining a favorable first impression on others; inspiring confidence in others.

Contributing actively to a joint result or solution to a problem, even when such teamwork concerns a matter which is not of immediate personal interest.

Mingling effortlessly with other people; at ease when approaching others or on social occasions.

Acting on the basis of one's own convictions rather than trying to please others; going one's own way.

Staying with a plan of action or point of view until the desired goal has been attained or is no longer reasonably attainable.

Modifying one's behavior to reach a set goal when problems or opportunities arise.

Displaying behavior focused on reaching a higher position or assuming more responsibilities.

Possessing insight into one's own strengths and weaknesses; on this basis, initiating activities to increase/enhance one's knowledge, skills and competencies in order to perform more effectively.

Upholding generally accepted social and ethical standards in job-related activities.

Complying with organizational policy and/or procedures; seeking confirmation from the proper authorities in case of ambiguous or changing circumstances.

Bringing one's own behavior into line with the culture, requirements, priorities and goals of the organization.

Actively focused on achieving results and objectives; ready to take action in case of disappointing results.

Setting high standards regarding the quality of products and services and acting accordingly.

Identifying and recruiting people and other resources in order to carry out a plan; allocating them in such a way that the intended results are achieved.

Communicating the direction in which the organization is developing in an appealing way and creating support for strategic objectives.

Keeping to arrangements and promises, and accepting their consequences. If things don't work out, taking responsibility for the consequences and, wherever possible, avoiding a negative impact on others.

Paying attention to detail; being able to focus on and deal with detailed information in a sustained way.

Being able to be extremely active for long periods when necessary. Working hard; having stamina.

Providing wider or deeper understanding of situations or problems by applying another frame of reference or by connecting them with other information.

Recognizing the habits and cultural background of people and organizations around the world. Showing respect and managing social and interpersonal situations effectively.

Being able to adequately control one's emotions and react effectively to those of others, even in emotionally taxing situations. Avoiding undesirable commitments and escalations.