What to do in the event of a complaint?

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GITP attaches great importance to quality and care

We maintain high quality standards and work hard to achieve them. Every day again!

Are you not (completely) satisfied? We invite you to make that known. Preferably to the advisor or employee with whom you have had direct contact. Our experience is that a good conversation can remove a lot of dissatisfaction.

It is of course also possible that you want to make your complaint known without first contacting the relevant adviser or employee. In that case, we ask you to use the enclosed complaint form. You will then receive our response within 2-5 working days, depending on the content and scope of your complaint.

GITP has an internal complaints officer who will investigate your complaint and contact you and the relevant adviser or employee. The complaints officer will inform the immediate supervisor of the adviser or employee. You will be called by the manager (or the complaints officer) to discuss your complaint. It will be discussed what a suitable solution can be.

If you have a complaint about one of our professionals, it is also possible to submit your complaint to the professional association to which the professional is affiliated. For example, our psychologists are affiliated with the Netherlands Institute of Psychologists (NIP). This offers you the opportunity to submit a complaint to the Supervisory Board of the NIP if you believe that our professional has acted contrary to the professional code of the NIP (website van het NIP).

Complaint form

File a complaint?

Submit your complaint here
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GITP is ISO 9001:2015 and ISO 27001:2013 certified

Iso 9001 2015
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